Privacy Policy
Last updated: [02/07/2026]
This Privacy Policy explains how Complete Lending (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, communicate with us, or use our services.
1) Information We Collect
We may collect the following categories of information:
- Contact information: name, email address, phone number, mailing address.
- Application-related information: information you provide about your situation, attorney information, and other details you submit through our chat or communications.
- Website usage information: IP address, device/browser type, pages viewed, and interactions (via cookies and similar technologies).
2) How We Use Information
We use information to:
- Provide and improve our services and website
- Respond to inquiries and requests
- Verify identity and prevent fraud
- Communicate with you about your inquiry or application
- Send service-related messages (including by SMS, as described below)
- Comply with legal obligations
3) SMS/Text Messaging (A2P / 10DLC)
If you provide your phone number, you agree we may contact you by SMS/text message regarding your inquiry, application, and service updates. Text messages may include:
- Appointment or consultation coordination
- Application status updates
- Requests for information needed to process your request
- Customer support and service notifications
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at fund@completelending.ai.
Opting out of SMS may limit our ability to provide timely updates by text.
We do not sell your phone number or SMS consent to third parties.
4) How We Share Information
We may share information:
- With service providers who help operate our website, communications, analytics, customer support, and technical services (they are only permitted to use data to perform services for us).
- With professional partners as needed to support your request (for example, coordination with your attorney if applicable and authorized).
- When required to comply with law, legal process, or to protect rights, safety, and security.
- In connection with a business transaction (e.g., merger, acquisition), consistent with applicable law.
5) Cookies and Analytics
We may use cookies and similar technologies to:
- Remember preferences
- Understand website usage
- Improve performance and content
You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.
6) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
7) Data Retention
We retain information as long as necessary to provide services, meet legal/regulatory requirements, resolve disputes, and enforce agreements.
8) Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us using the information below.
9) Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect information from children.
10) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date revised.
11) Contact Us
Complete Lending, LC
NMLS #2795863
Email: fund@completelending.ai
Phone: (385) 533-5544
Location: Utah, USA
